MSM | Prescription Manager

Customer support & sales


Return policy

Item(s) ordered with Insurance payment option are not refundable but are exchangeable.

Item(s) paid for by cash or card can be returned within 30 days of receipt of order in accordance to specific guideline dictated by the provider..

Items(s) must be in original condition, and good for resale. Safety seals must be in place. All parts and accessories must be included and in original packaging. Delivery fees (if any) are non-refundable.

Return orders may be subject to a restocking fee. MSM will not be held responsible for any restocking fees charged by Providers.

If your return is the result of a defective product or a delivery error, MSM will rectify the issue promptly if contacted.

Some items by their nature are simply non-returnable. It may or may not be stated explicitly in their description that they are non-returnable.


If you need home delivery or assistance

Feel free to call our 24/7 emergency number